{"id":2395,"date":"2026-04-07T09:00:00","date_gmt":"2026-04-07T08:00:00","guid":{"rendered":"https:\/\/visaeta.uk\/?p=2395"},"modified":"2026-05-27T17:18:44","modified_gmt":"2026-05-27T16:18:44","slug":"uk-eta-app-troubleshooting-common-errors-2026","status":"publish","type":"post","link":"https:\/\/visaeta.uk\/hr\/blog\/uk-eta-application\/uk-eta-app-troubleshooting-common-errors-2026\/","title":{"rendered":"Rje\u0161avanje problema s aplikacijom UK ETA 2026: Popravak \u010destih pogre\u0161aka i problema"},"content":{"rendered":"<p>The <strong>UK ETA aplikacija<\/strong> Osmi\u0161ljeno je da podno\u0161enje zahtjeva za elektroni\u010dku putnu dozvolu bude brzo i jednostavno. Me\u0111utim, kao i svaka tehnologija, povremeno mo\u017ee izazvati probleme koji frustriraju podnositelje zahtjeva. Od ru\u0161enja aplikacije i pote\u0161ko\u0107a pri prijavi do neuspjelih snimanja fotografija i pogre\u0161aka pri pla\u0107anju, ovi tehni\u010dki kvarovi mogu uzrokovati nepotrebni stres, osobito kada planirate putovanje. Ovaj sveobuhvatni vodi\u010d za rje\u0161avanje problema pokriva sve uobi\u010dajene probleme s UK ETA aplikacijom i nudi jasna, korak-po-korak rje\u0161enja kako biste svoj zahtjev vratili na pravi put 2026. godine.<\/p>\n\n<div class=\"key-takeaways\" style=\"background:#f0f7ff;border-left:4px solid #1a56db;padding:20px 24px;margin:24px 0;border-radius:0 8px 8px 0;\">\n<h2 style=\"margin-top:0;font-size:22px;\">Klju\u010dne poruke<\/h2>\n<ul>\n<li><strong>Ve\u0107ina pogre\u0161aka u aplikacijama ima jednostavna rje\u0161enja.<\/strong> \u2014 A\u017euriranje aplikacije, brisanje predmemorije ili ponovno pokretanje telefona rje\u0161ava ve\u0107inu problema s aplikacijom UK ETA.<\/li>\n<li><strong>Problemi s kamerom su naj\u010de\u0161\u0107i problem.<\/strong> \u2014 Pobrinite se za dobro osvjetljenje, o\u010distite le\u0107u i dr\u017eite telefon stabilno za skeniranje putovnice i fotografiranje.<\/li>\n<li><strong>Neuspjesi u pla\u0107anju \u010desto su povezani s bankom.<\/strong> \u2014 Kontaktirajte svoju banku kako biste dobili odobrenje za me\u0111unarodna pla\u0107anja prije podno\u0161enja zahtjeva ili isprobajte drugu karticu.<\/li>\n<li><strong>Postoji web alternativa<\/strong> \u2014 Ako aplikacija neprestano ne uspijeva, mo\u017eete se prijaviti putem web-stranice gov.uk u pregledniku na stolnom ili prijenosnom ra\u010dunalu.<\/li>\n<li><strong>Provjerite svoju internetsku vezu.<\/strong> \u2014 Za postupak prijave preporu\u010duje se stabilna Wi-Fi veza umjesto mobilnih podataka.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<h2>Problemi s instalacijom aplikacije i kompatibilno\u0161\u0107u<\/h2>\n\n<h3>Aplikacija se ne mo\u017ee preuzeti ili instalirati<\/h3>\n\n<p>Ako ne mo\u017eete preuzeti aplikaciju UK ETA iz Apple App Storea ili Google Play trgovine, provjerite sljede\u0107e:<\/p>\n<p><strong>Klju\u010dna \u010dinjenica:<\/strong> UK ETA ko\u0161ta 20 funti po prijavi, va\u017ei dvije godine ili do isteka va\u017ee\u0107eg paso\u0161a i omogu\u0107uje neograni\u010dene posjete u trajanju do \u0161est mjeseci svaki put. Dr\u017eavljani 48 zemalja koje ispunjavaju uvjete moraju pribaviti ETA prije putovanja (Izvor: <a href=\"https:\/\/www.gov.uk\/guidance\/apply-for-an-electronic-travel-authorisation-eta\" target=\"_blank\" rel=\"noopener\">GOV.UK<\/a>).<\/p>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload.jpg\" alt=\"Podnositelj zahtjeva ponovno snima fotografiju kako bi ispravio pogre\u0161ke pri rje\u0161avanju problema s ETA-om.\" class=\"wp-image-4903\" srcset=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload.jpg 1200w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload-300x200.jpg 300w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload-1024x683.jpg 1024w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload-768x512.jpg 768w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-photo-upload-18x12.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n\n<ul>\n<li><strong>Kompatibilnost ure\u0111aja:<\/strong> Aplikacija UK ETA zahtijeva iOS 15.0 ili noviji za iPhone ure\u0111aje i Android 8.0 ili noviji za Android ure\u0111aje. Stariji telefoni s zastarjelim operativnim sustavima mo\u017eda ne\u0107e biti kompatibilni. Provjerite verziju operativnog sustava na svom telefonu u Postavkama.<\/li>\n<li><strong>Prostor za pohranu:<\/strong> Aplikacija zahtijeva otprilike 100 MB slobodnog prostora. Ako je pohrana na va\u0161em telefonu puna, izbri\u0161ite neiskori\u0161tene aplikacije ili datoteke kako biste oslobodili prostor.<\/li>\n<li><strong>Regionalna ograni\u010denja:<\/strong> Aplikacija bi trebala biti dostupna u svim zemljama, ali u nekim regijama App Storea mo\u017ee do\u0107i do privremene nedostupnosti. Ako se aplikacija ne pojavi u rezultatima pretra\u017eivanja, poku\u0161ajte izravno pretra\u017eiti \u201cUK ETA\u201d ili posjetite <a href=\"https:\/\/www.gov.uk\/eta\" target=\"_blank\" rel=\"noopener\">slu\u017ebena stranica Vlade Ujedinjenog Kraljevstva za ETA<\/a> za izravne poveznice za preuzimanje.<\/li>\n<li><strong>Internetska veza:<\/strong> Za preuzimanje je potrebna stabilna internetska veza. Prebacujte se izme\u0111u Wi-Fi-ja i mobilnih podataka kako biste vidjeli ho\u0107e li se preuzimanje zapo\u010deti.<\/li>\n<\/ul>\n\n<h3>Aplikacija se ru\u0161i pri pokretanju<\/h3>\n\n<p>Ako se aplikacija UK ETA ru\u0161i odmah nakon otvaranja ili tijekom kori\u0161tenja, isprobajte ova rje\u0161enja redom:<\/p>\n\n<p><strong>1. Prisilno zatvaranje i ponovno pokretanje:<\/strong> Potpuno zatvorite aplikaciju (prevu\u010dite je s popisa nedavno kori\u0161tenih aplikacija) i ponovno je otvorite. Time se bri\u0161e privremena memorija aplikacije i \u010desto se rje\u0161avaju problemi s ru\u0161enjem.<\/p>\n\n<p><strong>2. Ponovno pokrenite svoj telefon:<\/strong> Potpuno ponovno pokretanje ure\u0111aja bri\u0161e sve pozadinske procese i mo\u017ee rije\u0161iti probleme sa stabilno\u0161\u0107u aplikacije. Dr\u017eite tipku za uklju\u010divanje, odaberite ponovno pokretanje, pri\u010dekajte da se telefon u potpunosti pokrene, a zatim ponovno poku\u0161ajte koristiti aplikaciju.<\/p>\n\n<p><strong>3. A\u017eurirajte aplikaciju:<\/strong> Provjerite App Store ili Google Play Store za dostupne a\u017euriranja. Programeri redovito objavljuju ispravke za poznate gre\u0161ke i padove. Omogu\u0107ite automatska a\u017euriranja kako biste uvijek imali najnoviju verziju.<\/p>\n\n<p><strong>4. A\u017eurirajte svoj operativni sustav:<\/strong> Zastarjeli operativni sustav telefona mo\u017ee uzrokovati probleme s kompatibilno\u0161\u0107u novijih verzija aplikacija. Provjerite postavke za dostupne a\u017euriranja sustava i instalirajte ih prije nego \u0161to ponovno poku\u0161ate koristiti aplikaciju.<\/p>\n\n<p><strong>5. Ponovno instalirajte aplikaciju:<\/strong> Ako gornji koraci ne uspiju, potpuno izbri\u0161ite aplikaciju i preuzmite je iz trgovine iznova. Time se uklanjaju svi o\u0161te\u0107eni podaci koji bi mogli uzrokovati pad.<\/p>\n\n<h2>Problemi sa skeniranjem putovnica<\/h2>\n\n<h3>Neuspjeh \u010ditanja NFC \u010dipa<\/h3>\n\n<p>Aplikacija UK ETA koristi NFC (Near Field Communication) \u010dita\u010d na va\u0161em telefonu za skeniranje elektroni\u010dkog \u010dipa u va\u0161em putovnici. Ovo je jedno od naj\u010de\u0161\u0107e prijavljenih podru\u010dja problema. Ako aplikacija ne uspije pro\u010ditati \u010dip u va\u0161em putovnici:<\/p>\n\n<ul>\n<li><strong>Provjerite je li NFC omogu\u0107en:<\/strong> Otvorite Postavke na svom telefonu i provjerite je li NFC uklju\u010den. Na iPhoneima je NFC uvijek uklju\u010den i ne mo\u017ee se isklju\u010diti. Na Androidu ga mo\u017eda trebate ru\u010dno omogu\u0107iti.<\/li>\n<li><strong>Uklonite futrolu za telefon:<\/strong> Debele maske za telefone, metalne maske i maske s magnetskim zatvara\u010dima mogu ometati NFC signal. Uklonite masku prije skeniranja.<\/li>\n<li><strong>Ispravno postavite:<\/strong> Lokacija NFC antene razlikuje se ovisno o modelu telefona. Kod ve\u0107ine iPhonea nalazi se na vrhu telefona. Kod Android ure\u0111aja obi\u010dno je u sredi\u0161tu stra\u017enje strane. Stavite stranicu s podacima putovnice (stranicu s va\u0161om fotografijom) licem prema dolje na ravnu povr\u0161inu, zatim polako pomi\u010dite vrh (kod iPhonea) ili sredi\u0161te (kod Androida) telefona preko putovnice dok aplikacija ne detektira \u010dip.<\/li>\n<li><strong>Dr\u017ei mirno:<\/strong> Kad aplikacija po\u010dne \u010ditati, dr\u017eite telefon potpuno mirno. \u010citanje NFC-a traje nekoliko sekundi i svaki pokret mo\u017ee prekinuti proces.<\/li>\n<li><strong>Otvorite putovnicu vodoravno:<\/strong> \u010cip je ugra\u0111en na stranici s podacima ili na naslovnici. Potpuno otvorite putovnicu i polo\u017eite je ravno, umjesto da je dr\u017eite djelomi\u010dno otvorenom.<\/li>\n<li><strong>Isprobajte razli\u010dite polo\u017eaje:<\/strong> Ako se \u010dip ne detektira, polako pomi\u010dite telefon preko razli\u010ditih dijelova prednje naslovnice i stranice s podacima putovnice. Polo\u017eaj \u010dipa razlikuje se ovisno o proizvo\u0111a\u010du putovnica.<\/li>\n<\/ul>\n\n<h3>Putovnica nije prepoznata<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status.jpg\" alt=\"Status odobrenja ETA za UK na pametnom telefonu nakon rje\u0161avanja pogre\u0161aka\" class=\"wp-image-4905\" srcset=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status.jpg 1200w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status-300x200.jpg 300w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status-1024x683.jpg 1024w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status-768x512.jpg 768w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-approved-status-18x12.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Ako aplikacija uop\u0107e ne prepoznaje va\u0161 putovnica (\u010dak i prije NFC skeniranja), provjerite skenirate li ispravnu stranicu. Aplikacija mora o\u010ditati Zonu \u010ditljivu strojem (MRZ) \u2014 dva retka teksta i brojeva na dnu stranice s podacima u va\u0161oj putovnici. Pobrinite se da je cijela MRZ vidljiva u kadru kamere, uz dobru rasvjetu i bez odbljeska na stranici.<\/p>\n\n<h2>Gre\u0161ke pri snimanju i u\u010ditavanju fotografija<\/h2>\n\n<h3>Fotografija se stalno odbacuje<\/h3>\n\n<p>Aplikacija UK ETA ima ugra\u0111enu provjeru fotografija koja provjerava va\u0161 snimak prema strogim zahtjevima. Uobi\u010dajeni razlozi za ponovljeno odbijanje uklju\u010duju lo\u0161e osvjetljenje, nepravilno postavljanje, nao\u010dale i probleme s pozadinom. Za potpuni vodi\u010d za ispravljanje odbijenih fotografija pogledajte na\u0161 detaljni \u010dlanak o <a href=\"https:\/\/visaeta.uk\/hr\/blog\/uk-eta-photo-rejected-fix-guide-2026\/\">Odbijena britanska ETA fotografija \u2014 kako to popraviti<\/a>.<\/p>\n\n<h3>Kamera ne radi u aplikaciji<\/h3>\n\n<p>Ako se kamera ne aktivira kada aplikacija zatra\u017ei da snimite fotografiju:<\/p>\n\n<ul>\n<li><strong>Provjerite dozvole kamere:<\/strong> Idite u Postavke svog telefona, prona\u0111ite aplikaciju UK ETA i osigurajte joj pristup kameri. Na iPhoneu idite na Postavke &gt; Privatnost &gt; Kamera. Na Androidu idite na Postavke &gt; Aplikacije &gt; UK ETA &gt; Ovlasti.<\/li>\n<li><strong>Zatvorite ostale aplikacije za kameru:<\/strong> Ako neka druga aplikacija (poput zadane kamere, WhatsAppa ili Snapchata) koristi kameru, aplikacija ETA je ne mo\u017ee koristiti. Zatvorite sve ostale aplikacije koje bi mogle koristiti kameru.<\/li>\n<li><strong>Ponovno pokrenite aplikaciju:<\/strong> Prisilno zatvorite aplikaciju ETA i ponovno je otvorite. Pristup kameri ponekad se pri prvom pokretanju ne inicijalizira ispravno.<\/li>\n<\/ul>\n\n<h3>Neuspjeh u\u010ditavanja fotografija<\/h3>\n\n<p>Ako \u0161aljete ve\u0107 snimljenu fotografiju umjesto da koristite kameru unutar aplikacije, a slanje ne uspije, provjerite format datoteke (potrebni su JPEG ili PNG), veli\u010dinu datoteke (izme\u0111u 50 KB i 10 MB) i dimenzije slike. Izbjegavajte slanje snimaka zaslona jer su oni \u010desto lo\u0161ije kvalitete od originalnih fotografija.<\/p>\n\n<h2>Gre\u0161ke u pla\u0107anju<\/h2>\n\n<h3>Pla\u0107anje odbijeno<\/h3>\n\n<p>Ako vam uplata bude odbijena pri poku\u0161aju pla\u0107anja <a href=\"https:\/\/visaeta.uk\/hr\/blog\/uk-eta-fees-costs-guide\/\">\u00a320 UK ETA gebyr<\/a>, poku\u0161ajte sljede\u0107e:<\/p>\n\n<ul>\n<li><strong>Provjerite podatke o kartici:<\/strong> Provjerite da su broj kartice, datum isteka i CVV ispravno uneseni. \u010cak i pogre\u0161ka u jednom znamenku uzrokovat \u0107e neuspjeh uplate.<\/li>\n<li><strong>Me\u0111unarodna pla\u0107anja:<\/strong> Neke banke prema zadanim postavkama blokiraju me\u0111unarodna internetska pla\u0107anja. Kontaktirajte svoju banku kako biste odobrili transakciju ili privremeno ukinuli sva ograni\u010denja na me\u0111unarodna pla\u0107anja.<\/li>\n<li><strong>Dovoljna sredstva:<\/strong> Provjerite da na svojoj kartici imate dovoljno sredstava ili kredita za naplatu od 16 funti, kao i za sve naknade za inozemne transakcije koje va\u0161a banka mo\u017ee naplatiti.<\/li>\n<li><strong>Poku\u0161ajte s drugom karticom:<\/strong> Ako jedna kartica bude odbijena, poku\u0161ajte drugu debitnu ili kreditnu karticu. Visa i Mastercard su najra\u0161irenije.<\/li>\n<li><strong>3D Secure provjera:<\/strong> Va\u0161a banka mo\u017ee zahtijevati dodatnu autentifikaciju (kao \u0161to je kod poslan putem SMS-a ili odobrenje putem va\u0161e bankarske aplikacije). Obratite pa\u017enju na sko\u010dne prozore ili zaslone preusmjeravanja tijekom procesa pla\u0107anja.<\/li>\n<li><strong>VPN interferencija:<\/strong> Ako koristite VPN, on mo\u017ee ometati otkrivanje prijevara na platnom prolazu. Isklju\u010dite VPN i poku\u0161ajte ponovno.<\/li>\n<\/ul>\n\n<h3>Napla\u0107eno, ali bez potvrde<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"1200\" height=\"800\" src=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card.jpg\" alt=\"Ruka dr\u017ei debitnu karticu za ispravljanje pogre\u0161aka u pla\u0107anju UK ETA\" class=\"wp-image-4904\" srcset=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card.jpg 1200w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card-300x200.jpg 300w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card-1024x683.jpg 1024w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card-768x512.jpg 768w, https:\/\/visaeta.uk\/wp-content\/uploads\/2026\/04\/uk-eta-troubleshooting-payment-card-18x12.jpg 18w\" sizes=\"auto, (max-width: 1200px) 100vw, 1200px\" \/><\/figure>\n\n\n\n<p>Ako je s va\u0161e kartice napla\u0107eno, a niste primili potvrdu, nemojte odmah slati jo\u0161 jedno pla\u0107anje. Pri\u010dekajte najmanje 30 minuta, a zatim provjerite svoju e-po\u0161tu (uklju\u010duju\u0107i mape ne\u017eeljene i ne\u017eeljene po\u0161te) radi poruke o potvrdi. Tako\u0111er se mo\u017eete ponovno prijaviti u aplikaciju kako biste provjerili status svoje prijave. Ako je pla\u0107anje uspje\u0161no obra\u0111eno, va\u0161a bi prijava trebala biti ozna\u010dena kao poslana.<\/p>\n\n<h2>Prijava i problemi s ra\u010dunom<\/h2>\n\n<h3>Ne mo\u017ee se stvoriti ra\u010dun<\/h3>\n\n<p>Ako imate pote\u0161ko\u0107a pri izradi ra\u010duna u aplikaciji UK ETA, provjerite je li va\u0161a adresa e-po\u0161te valjana i imate li joj pristup (morat \u0107ete je potvrditi). Koristite osobnu adresu e-po\u0161te umjesto privremene ili jednokratne usluge e-po\u0161te, jer bi one mogle biti blokirane. Ako registracija ne uspije, poku\u0161ajte koristiti web-portal aplikacije na <a href=\"https:\/\/www.gov.uk\/eta\" target=\"_blank\" rel=\"noopener\">slu\u017ebena internetska stranica Vlade Ujedinjenog Kraljevstva<\/a> kao alternativu.<\/p>\n\n<h3>Zaboravili ste lozinku ili ste zaklju\u010dani<\/h3>\n\n<p>Koristite opciju \u201cZaboravili ste lozinku\u201d na zaslonu za prijavu kako biste primili e-poruku za resetiranje lozinke. Provjerite mapu ne\u017eeljene po\u0161te ako e-poruka ne stigne unutar nekoliko minuta. Ako ste zaklju\u010dani nakon vi\u0161e neuspje\u0161nih poku\u0161aja prijave, pri\u010dekajte 30 minuta prije ponovnog poku\u0161aja jer sustav mo\u017ee privremeno blokirati va\u0161 ra\u010dun iz sigurnosnih razloga.<\/p>\n\n<h2>Status prijave i problemi pri obradi<\/h2>\n\n<h3>Prijava zaglavljena na \u201cObradi\u201d<\/h3>\n\n<p>Nakon \u0161to po\u0161aljete svoj ETA zahtjev, on ulazi u red za obradu. Ve\u0107ina zahtjeva se odobri u roku od nekoliko sati, ali neki mogu potrajati do 3 radna dana. Ako status va\u0161eg zahtjeva du\u017ee od o\u010dekivanog ostane na \u201cobradi\u201d:<\/p>\n\n<ul>\n<li><strong>Budite strpljivi:<\/strong> The <a href=\"https:\/\/visaeta.uk\/hr\/blog\/how-long-does-uk-eta-take-processing-times-2026\/\">standardno vrijeme obrade<\/a> iznosi do 3 radna dana. Vikendi i dr\u017eavni praznici u Ujedinjenom Kraljevstvu ne ra\u010dunaju se kao radni dani.<\/li>\n<li><strong>Nemojte predavati duplike prijava:<\/strong> Podno\u0161enje vi\u0161e prijava za istu osobu mo\u017ee uzrokovati zabunu i daljnja ka\u0161njenja. Pri\u010dekajte da va\u0161a izvorna prijava bude obra\u0111ena.<\/li>\n<li><strong>Provjerite svoju e-po\u0161tu:<\/strong> Ministarstvo unutarnjih poslova Ujedinjenog Kraljevstva mo\u017ee vas kontaktirati i zatra\u017eiti dodatne informacije ili dokumentaciju. Redovito provjeravajte svoju e-po\u0161tu, uklju\u010duju\u0107i mape ne\u017eeljene i ne\u017eeljene po\u0161te.<\/li>\n<li><strong>Kontaktirajte podr\u0161ku:<\/strong> Ako se va\u0161a prijava obra\u0111uje dulje od 5 radnih dana bez ikakve komunikacije, obratite se timu za podr\u0161ku UK ETA radi a\u017euriranja.<\/li>\n<\/ul>\n\n<h3>Aplikacija prikazuje neto\u010dan status<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"720\" height=\"926\" src=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2025\/08\/Common-Mistakes-to-Avoid.jpg\" alt=\"Zahtjev za bankovni izvod za posjetiteljsku vizu za UK: Kontrolna lista za podnositelje zahtjeva\" class=\"wp-image-1291\" srcset=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2025\/08\/Common-Mistakes-to-Avoid.jpg 720w, https:\/\/visaeta.uk\/wp-content\/uploads\/2025\/08\/Common-Mistakes-to-Avoid-233x300.jpg 233w, https:\/\/visaeta.uk\/wp-content\/uploads\/2025\/08\/Common-Mistakes-to-Avoid-9x12.jpg 9w\" sizes=\"auto, (max-width: 720px) 100vw, 720px\" \/><\/figure>\n\n\n\n<p>Ako vam status prijave izgleda neto\u010dno (na primjer, prikazuje se kao \u201cnacrt\u201d iako vjerujete da ste je poslali, ili prikazuje staru prijavu umjesto nove), poku\u0161ajte se potpuno odjaviti iz aplikacije i ponovno se prijaviti. Aplikacija se mo\u017eda mora sinkronizirati sa serverom kako bi prikazala najnoviji status. Ako problem i dalje traje, o\u010distite predmemoriju aplikacije (Android: Postavke &gt; Aplikacije &gt; UK ETA &gt; Pohrana &gt; O\u010disti predmemoriju) ili ponovno instalirajte aplikaciju.<\/p>\n\n<h2>Problemi s mre\u017eom i povezivo\u0161\u0107u<\/h2>\n\n<h3>Aplikacija se zako\u010dila ili prikazuje mre\u017ene pogre\u0161ke<\/h3>\n\n<p>Aplikacija UK ETA zahtijeva stabilnu internetsku vezu tijekom cijelog postupka prijave. Ako nai\u0111ete na pogre\u0161ke isteka vremena ili poruke vezane uz mre\u017eu:<\/p>\n\n<ul>\n<li><strong>Promijeni mre\u017ee:<\/strong> Poku\u0161ajte prebaciti izme\u0111u Wi-Fi veze i mobilnih podataka. Neke Wi-Fi mre\u017ee (posebno javne ili hotelske) mogu imati vatrozide koji ometaju vezu aplikacije.<\/li>\n<li><strong>Provjerite ja\u010dinu signala:<\/strong> Slab signal mobilnih podataka mo\u017ee uzrokovati prekidanu povezanost. Premjestite se u podru\u010dje s boljim pokrivanjem signala.<\/li>\n<li><strong>Onemogu\u0107i VPN:<\/strong> VPN veze ponekad mogu ometati poslu\u017eitelje aplikacije. Privremeno onemogu\u0107ite VPN tijekom postupka prijave.<\/li>\n<li><strong>Poku\u0161ajte u drugom trenutku:<\/strong> Optere\u0107enje poslu\u017eitelja mo\u017ee varirati tijekom dana. Ako aplikacija neprestano ne uspijeva, poku\u0161ajte ponovno tijekom sati s manjim optere\u0107enjem (rano ujutro ili kasno nave\u010der po britanskom vremenu).<\/li>\n<\/ul>\n\n<h2>Alternativa: Prijavite se online bez aplikacije<\/h2>\n\n<p>Ako i dalje imate problema s aplikacijom UK ETA, zapamtite da tako\u0111er mo\u017eete <a href=\"https:\/\/visaeta.uk\/hr\/blog\/how-to-apply-for-uk-eta-online-2026\/\">Prijavite se za britanski ETA online<\/a> putem slu\u017ebene vladine web-stranice koriste\u0107i bilo koji web-preglednik na va\u0161em telefonu, tabletu ili ra\u010dunalu. Postupak prijave putem web-aplikacije funkcionalno je identi\u010dan aplikaciji i mo\u017ee rije\u0161iti probleme povezane s kompatibilno\u0161\u0107u aplikacije, pristupom kameri ili skeniranjem NFC-a.<\/p>\n\n<p>Web-portal vam omogu\u0107uje da prenesete unaprijed snimljenu fotografiju i ru\u010dno unesete podatke iz putovnice, zaobilaze\u0107i ugra\u0111enu kameru i NFC skeniranje koje uzrokuju naj\u010de\u0161\u0107e tehni\u010dke probleme.<\/p>\n\n<h2>Slu\u017ebeni izvori i reference<\/h2>\n<ol>\n<li><a href=\"https:\/\/www.gov.uk\/guidance\/apply-for-an-electronic-travel-authorisation-eta\" target=\"_blank\" rel=\"noopener\">Vlada Ujedinjenog Kraljevstva \u2014 Podnesite zahtjev za britansku ETA<\/a><\/li>\n<li><a href=\"https:\/\/www.gov.uk\/government\/publications\/uk-electronic-travel-authorisation-eta-factsheet\" target=\"_blank\" rel=\"noopener\">Ministarstvo unutarnjih poslova Ujedinjenog Kraljevstva \u2014 Informativni list o ETA-i<\/a><\/li>\n<li><a href=\"https:\/\/www.gov.uk\/contact-ukvi-inside-outside-uk\" target=\"_blank\" rel=\"noopener\">Vize i imigracija Ujedinjenog Kraljevstva \u2014 Kontaktirajte UKVI za tehni\u010dku podr\u0161ku<\/a><\/li>\n<li><a href=\"https:\/\/www.gov.uk\/photos-for-passports\" target=\"_blank\" rel=\"noopener\">Vlada Ujedinjenog Kraljevstva \u2014 Zahtjevi za fotografije za slu\u017ebene dokumente<\/a><\/li>\n<\/ol>\n\n<h2>\u010cesto postavljana pitanja<\/h2>\n\n<h3>Aplikacija ka\u017ee da se \u010dip u mojem putovnici ne mo\u017ee pro\u010ditati. \u0160to trebam u\u010diniti?<\/h3>\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"600\" height=\"372\" src=\"https:\/\/visaeta.uk\/wp-content\/uploads\/2025\/01\/Common-Mistakes-to-Avoid.webp\" alt=\"Prate\u0107e pismo za zahtjev za britansku vizu \u2013 molba za razmatranje\" class=\"wp-image-1683\" srcset=\"\" sizes=\"auto, (max-width: 600px) 100vw, 600px\" data-srcset=\"\" \/><\/figure>\n\n\n<p>Prvo provjerite je li NFC omogu\u0107en na va\u0161em ure\u0111aju i uklonite sve maske za telefon. Poku\u0161ajte postaviti telefon pod razli\u010ditim kutovima iznad stranice s podacima putovnice i naslovnice. Ako se \u010dip i dalje ne mo\u017ee pro\u010ditati, \u010dip va\u0161e putovnice mo\u017eda je o\u0161te\u0107en. U tom slu\u010daju upotrijebite web-aplikaciju na gov.uk\/eta gdje mo\u017eete ru\u010dno unijeti podatke iz putovnice umjesto kori\u0161tenja NFC-a.<\/p>\n\n<h3>Gre\u0161kom sam poslao neto\u010dne informacije. Mogu li ih ispraviti?<\/h3>\n<p>Ako primijetite pogre\u0161ku nakon slanja prijave, trebali biste se \u0161to prije obratiti timu za podr\u0161ku UK ETA. Manje pogre\u0161ke (poput pogre\u0161ke u adresi e-po\u0161te) obi\u010dno se mogu ispraviti. Me\u0111utim, ako pogre\u0161ka uklju\u010duje broj va\u0161eg putovnice ili osobne podatke, mo\u017eda \u0107ete morati podnijeti novu prijavu. Nemojte putovati s ETA-om koji sadr\u017ei neto\u010dne podatke iz putovnice, jer se pri grani\u010dnoj kontroli ne\u0107e podudarati s va\u0161om putovnicom.<\/p>\n\n<h3>Aplikacija nije dostupna na mom jeziku. Mogu li je i dalje koristiti?<\/h3>\n<p>Aplikacija UK ETA trenutno je dostupna na engleskom i nekoliko drugih jezika. Ako va\u0161 preferirani jezik nije podr\u017ean, mo\u017eete koristiti aplikaciju za prevo\u0111enje uz ETA aplikaciju ili se prijaviti putem web-portala gdje vam mogu pomo\u0107i alati za prevo\u0111enje u pregledniku. Sva slu\u017ebena komunikacija o va\u0161oj prijavi bit \u0107e na engleskom jeziku.<\/p>\n\n<h3>Moja je prijava odobrena, ali ne mogu vidjeti potvrdu u aplikaciji.<\/h3>\n<p>Prvo provjerite svoju e-po\u0161tu, jer se potvrda tako\u0111er \u0161alje e-po\u0161tom. Ako aplikacija ne prikazuje va\u0161 odobreni status, poku\u0161ajte se odjaviti i ponovno prijaviti ili provjerite postoje li a\u017euriranja aplikacije. Va\u0161a ETA je elektroni\u010dki povezana s va\u0161im putovnicom, pa \u010dak i ako prikaz u aplikaciji nije ispravan, grani\u010dne vlasti \u0107e mo\u0107i provjeriti va\u0161u ETU putem svojih sustava kada putujete.<\/p>\n\n<h3>Mogu li koristiti aplikaciju na tabletu umjesto na telefonu?<\/h3>\n<p>Aplikacija UK ETA namijenjena je pametnim telefonima i mo\u017ee raditi na tabletima, iako iskustvo mo\u017eda ne\u0107e biti u potpunosti optimizirano. Klju\u010dni zahtjev je da ure\u0111aj ima NFC \u010dita\u010d za skeniranje putovnice (ne svi tableti imaju NFC) i kameru za snimanje fotografija. Ako va\u0161 tablet nema NFC, upotrijebite web-aplikaciju i ru\u010dno unesite podatke iz putovnice.<\/p>\n\n<p><strong>Jo\u0161 uvijek imate problema?<\/strong> Posjetite <a href=\"https:\/\/visaeta.uk\/hr\/faq-uk-eta-2026\/\">Stranica s naj\u010de\u0161\u0107im pitanjima o ETA za UK<\/a> za dodatne smjernice, ili istra\u017eite na\u0161 vodi\u010d o <a href=\"https:\/\/visaeta.uk\/hr\/blog\/how-to-apply-for-uk-eta-online-2026\/\">Kako se prijaviti za UK ETA online<\/a> za alternativnu metodu primjene. Provjerite <a href=\"https:\/\/www.gov.uk\/eta\" target=\"_blank\" rel=\"noopener\">slu\u017ebena stranica Vlade Ujedinjenog Kraljevstva za ETA<\/a> za najnovije informacije o tehni\u010dkoj podr\u0161ci.<\/p>\n\n<!-- IMG-CAP-2026 -->\n\n<style data-img-cap=\"2026-05-26\">\n.entry-content figure.wp-block-image img,.entry-content .wp-block-image img,.entry-content img,.post-content img,.td-post-content img,article figure img,article .wp-block-image img{max-width:100%!important;max-height:500px!important;height:auto!important;width:auto!important;object-fit:contain!important;display:block!important;margin:1.5rem auto!important}\n@media (max-width:768px){.entry-content figure.wp-block-image img,.entry-content .wp-block-image img,.entry-content img,.post-content img,.td-post-content img,article figure img,article .wp-block-image img{max-height:320px!important}}\n<\/style>","protected":false},"excerpt":{"rendered":"<p>The UK ETA app is designed to make applying for an Electronic Travel Authorisation quick and straightforward. However, like any technology, it can occasionally present problems that frustrate applicants. From app crashes and login issues to photo capture failures and payment errors, these technical glitches can cause unnecessary stress, especially when you have a trip [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":4903,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[128],"tags":[],"class_list":["post-2395","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-uk-eta-application"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.8 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>UK ETA App Troubleshooting 2026: Fix Common Errors &amp; Problems<\/title>\n<meta name=\"description\" content=\"UK ETA app not working? 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